Maintenance services will be performed until your pool is closed, or at the customers request in writing to suspend. Requests to suspend service must be sent to service@westrockpools.com. A surcharge may be added after a severe storm. Chemicals will be added as needed and will be billed additionally. We will gladly use your chemicals if they are visible and easily accessible during time of service. DE/Cartridge filters will be cleaned as necessary for a charge and Salt Cells will be cleaned as necessary for a charge.
Weekly Service: Once a week we vacuum, skim and brush the pool as needed, backwash the filter as needed, and test and balance the chemicals.
Bi-Weekly Service: Our weekly service is performed every other week. Customers are responsible to maintain chemical levels on our off-week and Westrock Pool and Spa cannot be held responsible for the water clarity. Excess chemicals may be necessary if the pool chemistry is not maintained weekly.
Spa Weekly Service: Once a week we balance the chemicals and clean the filter as needed. We drain, clean, and refill the spa when it is necessary for a charge.
Spa Bi-Weekly Service: Our weekly service is performed every other week. Customers are responsible to maintain chemical levels on our off-week and Westrock Pool and Spa cannot be held responsible for the water clarity. Excess chemicals may be necessary if the spa chemistry is not maintained weekly.
Spa Monthly Service: Our weekly service is performed once a month. Customers are responsible to maintain chemical levels throughout the month and Westrock Pool and Spa cannot be held responsible for the water clarity. Excess chemicals may be necessary if the spa chemistry is not maintained weekly.
Swim Spa Weekly Service: Once a week we balance the chemicals and clean the filter as needed.
Service Phone: (845) 947-4200
Fax: (845) 623-1156
Service Email: service@westrockpools.com
Services will be performed rain or shine. All jobs will be considered satisfactory unless Westrock is notified in writing within 3 days of service.